Improving the Candidate Experience: Job Applicant Black Hole, Solved!
A multinational, publicly-held corporation
headquartered in New York City, ranked one of the
largest independent software corporations in the
world, reporting over $4B in revenue for 2016.
In a year, this client receives an average of 100,000
applications, of which only 12% were being
reviewed. Because the majority of applications
received are not relevant to the roles being applied
for, the Talent Acquisition team did not review most
of them, because they viewed the activity as time
wasted and siphoned away from finding qualified
candidates to fill the roles.
Thousands of applicants annually were being ignored,
creating a bad candidate experience and detracting
from the brand we strive to embody. We were unable
to fully realize the ROI on marketing investments.
To close the proverbial black hole and improve the
client’s candidate experience, AGS determined every
candidate who applied for a role needed to receive a
timely response, either by email or phone.
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