Best Western Hotels & Resorts® Launches Holistic Total Talent Program With Allegis Global Solutions

Allegis Global Solutions (AGS), a leading provider of global talent acquisition and workforce solutions, launched a Total Talent solution with Best Western Hotels & Resorts® on March 4, 2019. The innovative solution includes SIGMA (AGS’ mid-market MSP solution), recruitment process outsourcing (RPO), Aerotek to serve as the Vendor on Premise (VoP) for all call centre business, and TEKsystems managing all Statement of Work (SOW) business. And on the same day, Best Western went live with a new applicant tracking system (ATS) – AGS partner SmartRecruiters – to improve candidate experience for future employees of Best Western.

AGS has locations across the globe, but the RPO client partnership with Best Western is local and hands-on with an on-site team who understand the local marketplace and a support team located in Tempe.

Today’s Best Western is undergoing an incredible transformation – revitalising its brand image, focusing on memorable guest experiences, and committing to workplace culture. It’s that great-place-to-work culture that inspired many of more than 1,000 corporate employees to remain with the company for 10, 20, and even 30 years. With a holistic approach to Total Talent and a new ATS, future employees will have memorable candidate experiences to match.

“The total talent approach is more than blending managed services and RPO; the partnership between Best Western and AGS is a holistic, proactive solution that focuses on a unified strategy across the organisation’s workforce. The total talent launch with Best Western has proven to be the definition of true partnership; the company’s innovation and strong company culture has been apparent throughout. We are excited to be a part of the Best Western team and look forward to addressing both full-time and contingent labour to align business strategy and talent.” – Tom Jewett, VP, RPO Operations in North America

“We are excited to partner with AGS as our primary provider for staffing support, and look forward to leveraging their local Phoenix presence and global reach to fulfil our talent needs.” – Rachel Austin, Vice President of Human Resources, Best Western Hotels & Resorts

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About Best Western® Hotels & Resorts:

Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of over 4,500 hotels in nearly 100 countries and territories worldwide.‡ Best Western offers 16 hotel brands to suit the needs of developers and guests in every market. Best Western branded hotels include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vīb®, GLō®, AidenSM, SadieSM, BW Premier Collection®, and BW Signature Collection®. Through recent acquisition, Best Western now also offers WorldHotels® Luxury, WorldHotels Elite, and WorldHotels Distinctive brands. Completing its portfolio, Best Western offers SureStay®, SureStay Plus®, and SureStay Collection® franchises.** Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 66% of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2018, Business Travel News® ranking Best Western Plus and Best Western number one in upper-midscale and midscale hotel brands respectively for two consecutive years, and Fast Company honouring Best Western Hotels & Resorts with a spot in the Top 10 Most Innovative Companies in the Augmented Reality/Virtual Reality category. Best Western has also won 10 consecutive AAA®/CAA® Lodging Partner of the Year awards, recognising the brand’s commitment to providing exceptional service and great value to AAA/CAA’s nearly 60 million members in the US and Canada. Best Western-branded hotels were top ranked in breakfast (food and beverage category) by J.D. Power’s 2018 North America Hotel Guest Satisfaction Index Study – ranking first for midscale and second for upper midscale. Nearly 40 million travellers are members of the brand’s award-winning loyalty programme Best Western Rewards®, one of the few programmes in which members earn points that never expire and can be redeemed at any Best Western-branded hotel worldwide. Best Western’s partnerships with AAA/CAA and Google® Street View provide travellers with exciting ways to interact with the brand. Through its partnership with Google Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.

‡ Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.

** All Best Western and SureStay branded hotels are independently owned and operated.

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About Allegis Global Solutions

Allegis Global Solutions is a leader in global talent solutions. To date, we support clients in more than 60 countries through regional hubs, matching our great people with businesses seeking to optimise their permanent and contingent workforce. We deliver scalable, flexible, and customised solutions, shaped around your unique business requirements and culture. We draw upon decades of industry expertise and market insight to design strategies that work. We develop innovative tools, products, and processes that deliver the results you seek. And we do all this better than anyone else. Our passion for talent is the driving force behind everything we do. We live to match exceptional organisations with outstanding people. By creating a culture devoted to great talent, we can deliver client-focused solutions that make a difference for your business.