Our client, one of the largest civilian employers in Belgium, is a Euronext-listed postal, courier, direct marketing, banking, insurance, and electronic services provider.
The company provides a wide range of tailor-made solutions and takes pride in a reputation for quality. They value expertise, personal contact, and continually drive for quality improvements – characteristics they also value in their suppliers.
They were looking for a standardised process that would provide visibility into the management of projects and consultants. Working within a competitive market our client was seeking a robust and efficient process that enables the quickest time to market. A lack of metrics and transparency of costs were also a concern for our client, as projects were mostly approached in time and materials, therefore it had become hard to ensure deliverables were met within a fixed cost and period of time.
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