Our client is a leading information technology company that develops, manufactures and sells computing products and services. We began supporting the client as a managed service provider (MSP) in North America in 2008, expanding to Ireland, France, India and Canada in 2010; Sweden, Finland, Norway and Denmark in 2012 and the Netherlands in 2013.
With a successful MSP operating in North America our client wanted to roll out the benefits achieved to EMEA for an end-to-end MSP that would provide repeatable processes, cost savings and service efficiencies.
Our client’s five key objectives were to partner with an MSP provider that could provide a programme in EMEA with structure, speed, quality, pricing and visibility.
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