In early 2013, our customer retained Allegis Global Solutions (AGS) to replace their incumbent managed service provider (MSP) across their United Kingdom, Canada and United States locations. Prior to engaging our services, customer hiring managers encountered issues with the quality of recruited candidates and time-to-fill, and they wanted better support during the screening process. Future state, our customer required a high touch delivery model to improve the hiring manager experience and drive overall program goals as they expanded the program.
As our customer and AGS worked together the discovery and implementation phases, the organization was clear about what they needed to make the program a success. Not new to utilizing an MSP, our customer had performed an internal program evaluation, which set goals for the following areas: compliance, cost control, diversity spend, program performance and global expansion. AGS partnered with client HR and Procurement leadership to build out strategies and service level agreements for each of these areas.
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