As data-driven decision making replaces hunches when projecting the future of your MSP programs, the best leading indicator of spend and revenue can be the headcount of the program. But what happens when the active work orders in the program do not accurately reflect the number of workers actually billing hours?
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Projections of both spend and cost savings become inflated, causing the program to consistently miss its goals. Knowing the scope of these assignments no longer actively billing hours can counter this and allow you to anticipate true future performance more accurately.